I recently rescued my elderly father from some contracts with these crooks. An example of an attempted charge: nearly $2,000 just to replace four fabric seat pads on his dining room chairs. Since the contracts were cancelled within Ontario's 10-day cooling off period, his deposits should have been refunded immediately. But the company threatened to sue him, claiming that he had waived his rights by initialing some sticker on the front of the contract. They backed down only when I made it very clear I'd be happy to expose them in court. PLEASE NOTE: by law, your rights under the Consumer Protection Act (which include that cooling-off period) remain in force even if you agree to surrender them! Don't be bullied, and don't be intimidated!
- Approximate cost of services:
- $9,000.00
- Company Response
This accusation is shocking. We looked into the matter and all potentially involved came away with the same conclusion. Although, this would never happen, we sent out a company wide memo reminding our employees the value we place on our customers. Simply, it’s impossible to stay in business for 20 years at the same location and use tactics such as these.
Of course, Sadder N. Wiser is a fake name, which limits our ability to investigate the situation fully. We would welcome the opportunity to discuss this situation further in the minute chance there's a hint of truth in this accusation. Please, contact me at 905.794.2074 x250.
In the meantime, please, understand my scepticism with this accusation being true.