Alfred Wong from East York

This is our 2nd time hiring for a small job that contractors won't do, and are very happy with their service. In fact one of the technicians was the same fellow who did the firts job. Very courteous and efficient.

He was very courteous and thorough, good pricing and offered helpful hints. Will definitely use him again. Now adding pointless words to satisfy the silly and pointless 30 word minimum.

We dealt with various members of the New Dawn team and each person was conscientious and diligent. They were very efficient and were always on top of things that needed to be done and made it as painless as possible. They arrived with a thorough breakdown of costs and what to expect. Through the process we learned that Ontario Hydro would send us these rather intimidating e-mails demanding we do this or that, they dealt with all of them with very little extra effort on our part. The various government inspectors that came to inspect all had high praise for New Dawn when they learned that was the company handling the install, saying that with New Dawn they have no worries that things would be done right. An amusing aside; Nani, the company president likes to boasts that everyone there are engineers, which is nice, but also very amusingly obvious. I would recommend New Dawn without reservation.

About 3 weeks ago our Reliance rented water tank failed to produce hot water so I called Reliance for service. Over the 3 weeks the tank, only 5 years old failed 4 times in those 3 weeks necessitating 5 visits by Reliance to fix. This is a mixed-feelings review; While all the service visits and communications with customer service over the phone were friendly and prompt, there was a disturbingly poor of communication between their own people. The first serviceman came and said that Reliance did not install the tank properly to begin with. It faced inward to the partition wall so that it was impossible to properly replace any parts until the tank can be turned. He put in a report and took photos and while he temporarily restored hot water he said and installer would come to turn the tank. After a day the hot water went off again. The installer came but said it was not necessary to turn the tank and he can fix it as is. 3 days later the hot water went off again, the installer fellow came again and restarted it and said it was fine. 2 days later the hot water went off again! The original serviceman came and could not believe the tank was not turned and again he temporarily restarted it and again he put in a report to get the tank turned so it can be repaired properly. He said Reliance would be calling to set up the appointment, but they never did. The hot water went off again after a few days. I called Reliance and made it clear that the serviceman said the tank needs to be re-installed and the person on the phone said she had made note of the situation and would give detailed instructions to the installer. But when the servicemen came he had no such special instructions. He also showed me additional problems with the original installation, but since he was not scheduled to do a re-install of the tank he would need to come back. This servicemen was by far the most informative and conscientious of the 3 people who came, he also personally set up the appointment to have it done properly. His name is Josh Wynne and he gets top marks for his diligence. He came back and spent 3.5 hours to re-install the tank. So while the Reliance people were friendly and appointments were promptly attended to I was very unhappy with the number of times it took to get it done right and the lack of proper instructions given to their field personnel. Also I am not happy that the tank wasn't properly installed to begin with.

The cleaners were courteous and efficient, highly recommended. We have a 2 story home in the city, they were on time and had great communications up to the day. Now dragging this to 30 words!