My neighbour and I share a common car parking lot. Mancuso was obtained by my neighbour and recommended for the install. Leo the owner met with me and promised to "treat the job like it was his home". After some discussion Leo recommended that a commercial grade asphalt be used because of the vehicular usage. After some research, this recommendation seemed fitting and was well received. Everything seemed to be coming together. As I could not be present during the install, I asked Leo to approach me before any changes were made about drainage and the shared boundaries before they proceed as it’s a touchy subject with me, my neighbours and lawyers. They however, did not communicate any changes to me while I was at work. I came home to find a concrete retaining built along the right-of-way/shared property line, without prior notice. To further exacerbate the problem, my chain link fence was damaged removing concrete because it was removed using large machinery (further care could have been taken cutting the fence away from the concrete rather than just tearing it away with a bobcat). Further I still have water pooling in my in garage because it was not graded to drain out. I have sent pictures prior to the winter and was promised that they would address it in the spring (as they were shut down for the season.) It is now spring, and when I try to reach out for recommendations and to vet solutions, my emails go unanswered. I would not recommend mancuso, as they do not transparently communicate with their clients, and further don’t stand by their mission statement of “treating the job like its their home”.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We would like to take this opportunity to reply to Andrew with respect to the work he has poorly reviewed. It is important to first note that the initial contact was made with his neighbor for landscaping work and re-grading of the driveway. It was clear upon meeting Andrew that there were existing issues with his mutual neighbor. All work was completed on schedule and both Andrew and his neighbor were kept appeased of the work being done. A curb, not a retaining wall as Andrew stated, was installed as per our contract with his neighbor and was fully on his neighbor's property. Also as part of our contract with Andrew, we were asked to remove an old concrete pad in the rear of the property. As the concrete and fence were a minimum of 20-25 years old, the bottom of the fence was built directly into the concrete. Therefore, in order to remove the concrete pad, the fence was damaged. The fence had rusted and deteriorated due to age and there was no way to detach the fence from the concrete in a way that would allow it to be utilized again.
Once the work was completed, it was our understanding that Andrew was completely satisfied as he paid the contract in full. However, as the garage was not excavated, it was only compacted and overlayed. There was subsequent settling which is what caused the ponding. Andrew contacted the office and wanted someone to attend the site immediately to discuss a plan for repair. It was not feasible for this to occur as it was winter and a proper course of action could not be determined at that time. Andrew was told that Mancuso Paving’s policy for repairs is that they are only to be done on Saturdays and asphalt plants are not open on Saturdays until late spring. Also, a specific repair plan is made on site at the time of the repair. Our crew are skilled and experienced employees and repair work is determined specifically on site as required.
In any event, the issue was repaired. This review is both surprising and disappointing as both Leo & Mancuso Paving were sympathetic to the issues between neighbors and had provided work that was timely and professional. Andrew had also committed to removing the poor review after the repair had been completed. It is clear that this issue and dissatisfaction is with his neighbor and not with the work completed by Mancuso Paving Limited.