Paids $1300 for a brand new washing machine and dryer with waranty, pedistalls plus delivery and amdin fees. After 1.5 years my washing machine quit and flooded my basement and the dryer door seal came off. The dryer was an easy repair. For the washer, I've been on the phone for 2 weeks trying to get warranty information. Apparently no one has a phone number and TGS staff only communicate by email. I left messages with no call backs, I was put on hold for extended periods of time, I was hung up on, one person would tell me one thing while another would say the opposite. It is the biggest struggle to get ahold of anyone who knows what they are doing. I am beyond frustrated and still no repair. Today, a manager by the name of Carol Ann Giffen hung up on me. They quoted the repair to be 900$ and gave me a 545$ credit to replace the machine. They insisted I have the choice of getting a repair that will cost me nothing or take the machine, now they've Trans Global has gone back on their word and is only giving me a credit option. The replacment machine is 100$ more then the credit is worth. Plus I have to pay delivery fee, pick up fee of the old machine and get a new warranty. Isn't when something is on warranty, it should be repaired or replaced and not cost the consumer hundreds of dollars? I am waiting once again for a call back. I would like to take my business elsewhere and advise everything to shop somewhere else. It is very diffuclt to talk to someone who speaks english. Worst customer service I've ever had!
- Approximate cost of services:
- $1,500.00