I purchased a Whirlpool washer WFW560CHW. After having it delivered, I learned it has no internal water heater, and accessing the pump and filter is done by removal of the back panel. The salesman never told me that the next model up, the WFW5620HW, and costing only $50 more, has an internal water heater with the pump and filter easily accessible by removing a small front panel. An internal water heater is needed for hotter temperatures. Removing the back panel requires moving the washer completely out of the closet where it is stored, where as the front panel doesn't. My machine's hoses were hooked up, but the machine had not yet been run when I requested an exchange. The company refused. I was sorely disappointed. CSA then offered to do the exchange for a $104 restocking fee and zero charges to pick up the original machine and deliver the second one. Still cost me also to have someone help me uninstall the original and install the new. But CSA at least agreed to compromise.
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