Kathleen Marks from Whitby

We hired LF Builders to replace our driveway, install precast concrete curbs and redo our eavestrough. Daniel was our salesman. We got a quote of $3200 for the eavestrough and $4450 for the driveway. Part way through the eavestrough job they advised they needed additional material for the facia at a cost of $1600. When it was done some of the old cream colored facia could be seen from the ground. The work was done in May and it took until October for it to be corrected and all they did to correct it was spray paint the old facia to match the color of the new facia. During the driveway paving they managed to get asphalt on the new precast curbs. Daniel said someone would come and clean it, but they never showed up. As I was recovering from surgery, my wife spent 3 hours trying to clean it with a wire brush and scraper. Also, our contract stated that the drain in front of the garage would be rebuilt, which was not done, and the pavement around it covered part of the drain so my wife had to spend more time scraping it. The paving was done by another company and when we paid the balance for the paving a copy of the contract with LF was left with us. The contract showed the price of $2500, we paid $4300, quite a commission for Daniel and LF. We are seniors and we took their mission statement to provide top service and quality workmanship and integrity to be true. On the whole a very unsatisfactory experience. A copy of this has been sent to LF and the BBB.

Since late July I have left more than 6 messages to obtain an update on my service call for my dryer.....I have yet to receive a reply from them. My machine is under 2 yr warranty and DFA is now the only authorized service provider, unfortunately for me. If my machine was not under warranty I would find another company to deal with that valued customers and actually provided service. Based on this terrible experience I will never purchase another Fisher and Paykel product and certainly never use DFA for any appliance repair.