Reviews

10/10

The two year anniversary for our major renovation has come and gone. We’re still thrilled with how everything turned out. The two year mark was important though, in that Level One provided a two year warranty on the work performed. Just before that two year mark it was clear that a mirrored closet door was just not right; it didn’t open and close smoothly and no amount of adjusting was keeping it in place. Short story, our Level One project manager arranged for a different closet door and had it installed, all at Level One’s expense. Then, more importantly, weeks AFTER the two year mark, we noticed our quartz countertop seam had come apart. A call to our project manager resulted in the original countertop specialist arriving at our door within a couple days of our call. A few adjustments were made, the seam re-glued and everything is like new, again at no cost to us. Also, we were told not to hesitate to call if it ever happens again. This is follow-up service of a caliber we did not know existed! Corinne & David Roth, Vancouver

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9/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Level One has once again demonstrated professional management, great staff and attention to detail. This is the most comprehensive renovation we have ever done and we are very happy with the result. We had some unique items on our “wish list” and Level One, along with their highly qualified sub-trades, came through for us. Not a day goes by that we don’t look around our “new” home and appreciate the work that was done.

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