Repair Roof, Re Shingle Roof, Repair/Replace Exterior Elements
My family's initial experience with this company was very positive. They were contracted to repair and re-shingle a cedar roof on a heritage property. It was a tricky job because the house is designated as a protected historical property and the roof has some architectural elements that are unusual. Although the quality of the work actually completed appears to be quite good, the finishing of many exterior elements was not finished as promised. Rotted wood as not been repaired or covered as promised. Grass on the property was also damaged and not repaired despite assurances that it would be. The repair began in the spring of this year and the company has either ignored our attempts to contact them or failed to show up when promised for the past few months. They are now non-responsive to us. We were also asked to pay a substantial portion of the invoice for the job to someone who the owner claimed was his mother-in-law rather than directly to the company, which struck us as an unusual and somewhat sketchy practice. Although we cannot say anything bad about the quality of the work that was done (again, it actually appears to be quite good) the job was not finished as agreed and despite having paid all invoices in full they appear to have disappeared. Regrettably, we would have serious reservations about recommending Green Leaf to anyone else for this reason.
- Approximate cost of services:
- $25,000.00
- Company Response
Sorry you were unhappy with our service. Green Leaf Roofing strives to ensure 100% satisfaction with each customer. We would like to clear up some things for the readers of this review. In regards to the work not being completed, the job quoted and paid for was fully completed. On the day of completion the customer asked if we could replace her eavestroughs, fascia and do some custom cladding. We agreed to the price of $1650.00 plus. h.s.t. Unfortunately there was some miscommunication at that time and we were not able to start the new work, as the owner of the company had a tragedy in his family and had to leave the country for a fair amount of time. No money was paid from the client for the second job. In regards to the amount paid to Kathy for part of the job, that was simply a reimbursement for the $10,000 purchase for the Velux skylights she had purchased for the client. There was definitely a lot of things that could of went smoother on this job, from the bin showing up 2 days late to the landscaping company we contacted to cut the grass, not showing up at all. All in all, we are glad to hear you are happy with the quality of our work. You were great customers to work for.