Thank you for writing to us regarding your customer experience. First of all, we are sorry to hear that you had a negative customer experience following the repair that was done in December 2015 and further discussion of the service of your appliance that needed to be done in March 2016.
We'd like to emphasize, that although the warranty for the initial repair has expired before your call, we were still responsible for the repair of your refrigerator and we were ready to come and continue this process until the appliance works properly.
However, it was your choice to cancel the technician's visit that would include the re-evaluation of the condition of the refrigerator. You have called another company for this issue. As follows from your email, the repair was performed by another company, including disassembly, diagnostics and part replacement. From this moment, we cannot be any further responsible for the repair of your refrigerator because our technician wasn't given a chance to check what was the condition of the appliance, to see if this was the same issue; he didn't perform diagnostics and neither can we know the details of the repair that was done.
Since you have chosen to receive service from another company, we can't hold any further responsibilities for the repair and the further condition of your appliance.
However, it's your right to leave a feedback, and our company keeps a right to protect its reputation by making an appropriate response.
Thank you again for writing about your customer experience, we will definitely take this letter into account to improve our service in the future.