Reviews

1/10

Is the notion of Mr. Sandless too good to be true?...you bet it is. We decided to try the no mess option as we have a baby on the way. I did not expect old dark stains to come out, but after the job, there was virtually no difference in our floors except tat they were shinier. The promise to fill in cracks was not met (except for one area that looked like silly putty was used). We were told by the owner that our floors were coated with urethane over top of the markings by the previous owner, therefore, they could not accessed to buff. So given this...the job should have been stopped (or at least we should have been called to ask if we wanted to proceed or not). They completed the rest of the house and we had to haggle to get some of our money back. We got some...but no where near enough. Don't waste your money...either sand your floors if possible, or have them replaced!

Approximate cost of services:
$700.00
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Company Response

There was no way to know that the dirt was trapped under the previous urethane as a result of improper refinishing from the previous homeowner. The area with the most contamination (dining room) was covered with furniture when we arrived (it was supposed to be removed by the customer before we started the job), so we had no idea of the extent of the contamination in the affected areas. If we had been able to properly inspect the condition of the floors, there might have been a different outcome to this matter (we would have refused the job).

We started by refinishing the upstairs areas first, as dictated by company procedure, and then began work on the downstairs where the problem areas were located. At that point, most of the job was completed.

This is the first mention we've heard about the wood filler. If we had heard about it before, we would have fixed it for them.

We too were disappointed with the outcome of the refinishing either and agreed with the customer that it did not turn out as expected. We renegotiated the price with customer's spouse the next day, and only charged them for the areas where he said they were satisfied with the refinishing (this worked out to $500 off the original price). We took it on good faith that this arrangement was a satisfactory and the matter was closed.

As I said, we were not happy with the results of the job either, and tried to reach an equitable solution with the customer. We take our reputation seriously and did our best to accomodate their concerns. To receive a negative review a month after we were lead to believe that the matter was closed in a satisfactory way is dissapointing.