Reviews

10/10

Donovan was amazing! He arrived as scheduled, had great communication, came in as estimated and did fabulous work. He went out of his way to make sure our issue was fully resolved. If you want a honest, excellent plumber, this is your company.

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Company Response

Thank you Jennifer. I'm happy I could help

0/10

Initially happy with the work (husband posted a positive review), was promised (and part of the contract) that Rod would come back the following year to provide a coating that protected weed growth, played phone tag - it never happened. When we finally connected the following year, the brick steps were unglued, falling apart. He finally came by, agreed it was unsafe, he said he would come fix it. He never did, I called multiple times and never got a response, very disappointed with their customer service/follow-up. Would not recommend them.

5 of 7 people found this review helpful.
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10/10

Our furnace was not working properly, I called Dupont as they were the company who installed it for the previous owner. Louis came out within the hour to inspect the unit. Unfortunately he had to shut it down immediately for safety reasons. He then walked me through our options for replacement. Louis was honest and open about what we needed & never did I feel like he was trying to up-sell us. He noticed that we had young children and called in a favour to get the unit installed same day which was incredible considering it was Friday morning. Cody & Evan showed up around 6pm and worked until after 10:00pm to ensure that we had heat that night. They were incredible, professional and I can't thank them enough.

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Company Response

Hi Jen!

We are so happy that you had such a great experience with our company!
Helping customers stay warm during the cold winter season is what motivates us to work so hard!

Thanks for the great feedback, we look forward to working with you in the future!!

Stay warm,

Heather
Dupont Heating & Air Conditioning
416-532-2859