I have been a customer of Lawn Savers Plant Care for several years and have never had any problem with them.... until now. For the 2020 season, I contracted with Lawn Savers for its basic program which included visits as detailed in their contract. During the season, I agreed to Lawn Savers' recommendation that I upgrade to a more comprehensive package and get several additional applications. I upgraded and in all made three payments online.
Due possibly to personnel or other problem, only some of the applications paid for took place. I exchanged mail and calls with LAwn savers and all agreed on the matter and I awaited a refund for overpayment of about $400. I spoke with a pleasant and helpful person who was about to leave and she referred the matter to Marc. I did not expect I would have to start all over again, but I did, explaining the situation to Marc. We went over the visits that SHOULD have taken place, and we agreed with the calculation of missing visits and the three payments I had made. Each time I spoke with Marc , he said he would call back. I last spoke with their Marc in early Dec., he again agreed the payments made and the deficiency in visits. ALL THIS IS SHOWN IN THEIR OWN RECORDS: NONE of the facts are in dispute. Marc says he wd have accntg would look after crediting the overpayment.
I am astonished that such a simple matter can absorb so much of my time. Even after several telephone conversations , numerous emails, and back up documentation I have sent, Lawn Savers have still not corrected the error. Marc, an otherwise pleasant fellow, promises to return calls, but just does not. Such an abuse of the time of a long-time customer who collected and supplied back up documents, proof of payments, and wasted time chasing for resolution of a simple matter. I have never had any problem with this company before. The cost here is not just money--- by far the much greater cost is my time expended on chasing what is a very simple matter. LAwn Savers can EASILY check their records ---AGAIN-- and do the right thing.
UPDATE on Feb 2, 2021: A representative Kyle responded that I should contact him. The company already had full details; nevertheless I wrote sending full details, and all proof possibly needed. LawnSavers has yet to acknowledge receipt of email, let alone resolve.