We are very happy with the process and the quality of the work. We were still living in London at the time of the renovation so all communications were done either by email or over the phone. We received email and photo updates weekly if not more frequently. We were sought approvals for any changes to the plans so we were aware of all changes to the costs all the time. When we walked into our townhouse a 6 months later when we moved here, it was exactly how it looked in the picture, even better because we could see it in person.