From the first visit, where it took us more than four hours to get the product we needed. We found no really experienced associate was on duty. The delivery was a no show two days in a row and only half was delivered. We paid our contractor two days and he had nothing to do. The store charged us for product they don't carry. We ordered windows that were to take 6 weeks...on the 6th week the Manager Krista informed us the windows were in...the 7th week they still couldn't figure it out...And then the 8th they told us we didn't pay for them...guess what no windows. It would take another 6 weeks. I called the head office spoke to James who told me he would take care of it...never heard from him again. The KEY HERE IS TO SHOP AT RONA. Don't put yourself through this. Rona is CANADIAN. Tell them about your experience and they will discount product and serve you right!
- Approximate cost of services:
- $12,000.00