Bob C from Toronto

We found Chris through HomeStars and chose Higher Place for our pruning job based on the many glowing reviews written here. Our experience was pretty much a carbon copy of what others have said: a courteous & friendly visit to discuss the job, a fair agreed-upon price, a timely and speedy completion, and a like-they were-never-here clean-up. When the time's right, we'll call these guys up again for more work. Thanks Chris and crew!

This was our second project using Avenue Insulation. Laara and Andy were once again 100% helpful, prompt and courteous. There isn't a whole lot of space left in our little house to get spray foamed, but if there was we'd be calling them up again.

Laara and Andy from Avenue Insulation provided a level of customer service that I've never even heard of, let alone had the pleasure to experience. First off, Laara ALWAYS answers the phone. This is such a simple courtesy/luxury that I've grown to truly appreciate; almost every other contractor or renovator I've ever contacted for estimates or information goes straight to voicemail. On top of this, she is extremely friendly and accommodating. Speaking of accommodating, then there's Andy... The reason I was willing to pay a premium for spray foaming is that the old fibreglass stuff in my new home gives me hives. When the cleanup crew left behind a bit of old insulation, Andy himself returned to my property within 24 hours - on a Sunday morning - to set things right. The guy put in almost 5 EXTRA HOURS of work to remove all traces of fluffy pink stuff to my satisfaction. Who DOES that?! The 'other guys' who spray the same purple Wall-Tite Eco foam might get all the media attention, and I did get an almost-identical quote from them for the same work. But there's no way they could have provided that kind of service or paid that much attention to a single (and rather small-time) customer. No way. As a matter of fact, about the only negative thing I can say about Avenue Insulation is that they've raised my expectations for customer service to such a level that every other home renovation company I contact in the future (and I'm going to need to contact many of them) is doomed to disappoint me in that regard. If you're thinking of going with spray foam (even after that fear-mongering CBC Marketplace special about it), give Avenue Insulation a call. Seriously, do it now.

Milo from Carson Dunlop took his time to carefully inspect all the major aspects of the home I was interested in purchasing. He climbed to the lower roof, up into the attic and into the dingy knee walls. One neat service that was provided was the referencing of all my appliances' serial numbers against a database of product recalls. Turns out the dishwasher had a problem that the manufacturer wanted to fix up. The service took about 2 hours (it's a small property), including the time Milo took to walk me through and briefly explain his observations. The ballpark estimates for fixing some of the issues were helpful too. On the flipside, Carson Dunlop isn't the cheapest option around and I know Homestars has ratings on many other home inspection companies. All in all, I'd say I received pretty good value for the money I spent.