Sub-zero fridge freezer stopped working. Called Kampen Appliance as they are authorized dealer. Technician came with close to $300 service fee, almost 3 times higher than regular appliance repair consultant. He told me sub-zero is the topline fridge and compressor last 30 years when my fridge is only 17 years old. When questioned about this, Technician(Winston) said the compressor broke down after 2 minute work. The quote came back $2800+. I hired another consultant to do the diagnosis. He stayed long enough to test on the both side and advised me he didn't get the current flow into the freezer so we replaced the board and my fridge started to work right away. Technician also advised me since Kampen technician put a small device on the system which may have pierced through the sealed system, fluoride could leak potentially. I don't understand why i have to pay for the damage Kampen people may have caused recklessly. My entire cost of repair ($100 diagnose fee + $780) Please stay away from Kampen. This is what I can say. Sorry for the rest people who work there with professionalism and good heart.
- Approximate cost of services:
- $300.00