I recently hired Turnbull Masonry. They were the only masonry company I interviewed, who had a solution for all of my problems. Problems that 2 other masonry companies had left me with.
I had put in new sidewalks made of natural Banas stone and wished for my new porches to match. The previous masonry company had said that wasnt possible, so suggested gray parging instead. It looked pretty decent when the work was first completed, however within a couple of months, the gray colour began to run which looked awful! So they said they would redo the work, but I should add acrylic sealant to keep the colour from running. However a few months later, the colour had run all over again. Then they stopped returning my calls.
When I contacted other masonry companies for a fix, they said unless you remove the acrylic sealant, theres nothing we can do for you.
TURNBULLS SOLUTION - PORCHES
Clint quickly identified why the parging had failed, explaining that the weather must have been too cold. It was indeed done in late autumn.
Clint detailed how he would remove the acrylic sealant and said there was absolutely no reason I couldnt have the Banas porches I had wanted all along. Zubair did the work and the porches now look exceptional. I have since received MANY compliments!
PROBLEM: RETAINING WALL BORDERS
I had poured a concrete perimeter at the top of 2 retaining walls, to attach a glass safety railing. The previous mason had suggested that gray parging would improve the look and match the porches, however the parging suffered the same fate as the porches, complete with hard to remove acrylic.
TURNBULLS SOLUTION - RETAINING WALL BORDERS
Clint suggested sanding off the acrylic on the concrete border and then to continue sanding, so Id end up with polished concrete. Ive seen polished concrete floors and think they look amazing, so this seemed like a great solution. Jason from Turnbull worked diligently on the sanding, which is back breaking work. They look incredible and exceeded my expectations!
PROBLEM: BRICK WORK
I had enlarged several windows, so the window company sent a masonry company to do the required brickwork. The work itself was fine, however the mortar they used didnt match the mortar on the rest of the house! I was told I needed to give it time to cure, however after paying my money and waiting a couple of weeks, it still looked the same. Then the company would no longer return my calls.
TURNBULLS SOLUTION - BRICK WORK
I had Turnbull repoint the bricks around the windows, so the mortar would match the rest of the mortar on the 85 year old house. To my surprise, the new mortar didnt match either! So I phoned Clint, explained the situation and he said not to worry, that they would fix it. Youll never get a perfect match with older mortar, but its now much much improved. While they were changing the mortar colour, that also removed a lot of old mortar on the face of the bricks, which made them look dirty. So in the end, they turned out way better than I expected!
TURNBULL MASONRY EXPERIENCE
My experience with Turnbull Masonry was a 10 out of 10. Its true that they made a mistake on the mortar, but they owned up to it and did right by the customer. This gives me even greater faith in recommending Turnbull to others. Thanks again to Clint, Zubair and Jason, for their amazing work and for putting the customer first! Turnbull is a family business. They are knowledgeable, professional, extremely talented and a sincere pleasure to deal with. I could not recommend Turnbull Masonry more highly!!