This was my 2nd or 3rd time using RLC. Contacted him on a Saturday evening hoping to hear back on Monday; he e-mailed back saying he could be at my place to spec the job in an hour! He was always very responsive by both text & email. Installation of my EV charger was more complicated than most due to 3 factors: 1) Needed to add a new sub-panel 2) No easy path from panel to garage, so had to do some trenching underneath interlock stones 3) ESA inspection on all of the above (so I could get my rebate!) Ralph did a great job with this large task that took he & his assistant from Dawn till Dusk, and followed-up multiple times afterward to make sure everything was ok & that the ESA inspection got processed.