Reviews

10/10

Wayne and his team of men were beyond awesome, professional and just plain wonderful. Wayne came by first and checked out 3 trees that desperately needed help - one was a 100 year old enormous walnut tree. He was so professional with old school values. He came back today with a group of men and trucks and wow did they get the job done! Cleaned up so well and were so good with dealing with tricky and irritating neighbors - really professional. Our trees look so gorgeous, I'm so happy and would absolutely recommend!

Approximate cost of services:
$2,000.00
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0/10

I should have known better. All their reviews on their website are stellar. Which seemed fishy. I posted an honest review on the 4k furniture I bought and nothing made it to their site. The customer service is REALLY REALLY REALLY BAD. The delivery guys were tramatizing. They damaged and did such a bad job. I bought a 2k sectional which looked so cheap, fabric looked cheap, a dining room table that was wobbly badly bad, chairs, lights. What a mistake. Buyer beware. Customer service is so bad. No one answers. No One cares. And thier stuff looks really bad in person. Cheap.

Approximate cost of services:
$4,000.00
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First Review

10/10

I thought Tyler and his team were absolutely terrific. Right from the start with quoting me a price to remove my tree to then actually doing it. They were competent, smart, honest and friendly. Would absolutely use them again and can't recommend enough. They also cut my tree down to allow me to use it for fire wood. Free of charge, So nice !!

Approximate cost of services:
$800.00
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0/10

Brock did a devastatingly bad job. I was having all the windows, French door and front door replaced and Chris who sold me on everything was great but when problems started arising he was nowhere to be found. Adriana, the project coordinator was horrible, rude, and incompetent. They postponed their appointments or just didn't show up when scheduled numerous times which delayed other projects and wasted our time and money. Once they showed up to install, it was disgraceful. The guys were unprofessional and sloppy and the job was (and still is) incomplete. They scratched the beautiful front door and then installed it incorrectly so that it doesn't close properly, it scrapes everytime you close it. They poked holes all through my house. I had to re-plaster everything. They scratched most of the beautiful new frames, I've had to since get them repainted. I'm looking into launching a lawsuit.

Approximate cost of services:
$25.00
1 of 1 people found this review helpful.
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Company Response

Ruba,

This is truly disheartening feedback for us to be on the receiving end of. We would like to apologize for any inconveniences you've experienced throughout your projects timeline, as we certainly desire for seamless & exceptional experiences for all clients that come our way.

With that being said, we are slightly perplexed as your final completion certificate, dated for this past June 24th, 2019 stated: "Installer is a sweetheart. Very happy. Thank you." and the previous certificate dated June 2nd, 2019 had no comments, only positive 'checks' off the criteria list, and the ticket dated April 16th, 2019 said "I loved these guys. They were awesome & professional."

Completion certificates are immensely useful for our team, as it helps us diagnose anything from something minuscule to something more complicated that could be going on with your project.

In saying that, please do connect with our Service Department via service@brockwindows.com or by telephone at 1(800)449-3808 ext. 607 so we can successfully rectify your outstanding concerns mentioned in your review.

Regards,
Brock Doors & Windows Ltd.

10/10

Michael and his team were exceptional. Polite, very nice, communicative, very hard working. Michael kept me up to date with all the progress with photos and texts and emails. Initially as well, he got back to me very quickly with a quote and I knew he was very busy but he was always checking in on availability. I just loved these guys. Their work was top notch. Very thankful for my amazing new roof.

Approximate cost of services:
$22,000.00
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Company Response

Hey Ruba

Thanks for being so nice to us.
I appreciate the nice review!
Have a great summer!!
Take care

Sincerely
Michael