Reviews

10/10

Rick and his team did an incredible job on our front project. Rick came up with an excellent solution for our garden retainer wall. We get constant compliments from neighbours on how nice it looks. The work was done well. Clean up was immaculate. Was happy to accept Ricks suggestions as he has considerable expertise in his field. I think the little things make a difference like the fact that they sloped the final bricks to the sidewalk, which left a much smoother appearance. Something I don’t see with other retaining walls. The driveway surround is well done and gives a modern look. Thanks to Rick and his team, including Ashley and her excellent communication skills!

Approximate cost of services:
$8,000.00
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Company Response

Hi Fran and Al
Thanks kindly for the glowing review!
It was our pleasure to work with you both, we take pride in the work we do, and in our finished product.
Rick is definitely well known for his attention to detail, and most definitely his immaculate cleanup, not only on a daily basis, but after the completion of the job.
We look forward to working with you again in the future.
Best Regards
Rick and Ashleigh

10/10

We hired Button's to install new central air and water heater in spring 2017, so it was a no brainer to call them when our furnace conked out in mid- December. Of course it was after hours so I anticipated a hefty charge....WRONG, they connected me with Jeff who over the phone after talking about what seemed to have happened was able to talk us through an easy temporary fix ( for free) but with the reminder that furnaces don't heal themselves so I should get it looked at properly the next day. No pressure for me to make appointment or even use them, but of course I knew I would. Called next day and Nick was there that afternoon. Nick like anyone we have had contact with at Button's was polite and honest. He could easily have told us any expensive problem but instead fixed our faulty flame sensor and also reset our frustrating programmable thermostat all for the cost of the serve call. Thanks to all at Button's we are so glad that we found you!

Approximate cost of services:
$169.00
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Company Response

Hi Fran,
We are very pleased you chose to call on us once again to sort out your no heat issues. Jeff is very good at his job and gets loads of compliments from our clients. He is a very friendly and honest person who will always tell it like it is in the best interest of the customer whether that means repair or replacement. And like Jeff, Nick always looks out for the customer first and foremost. We hope you call on us again when in need.
Thanks,
The Button's Team

10/10

We found Buttons after searching Home Stars. We had a few other quotes but when we met Todd the salesman we knew right away we were going to use this company. Having read that the installation of your ac unit is one of the most important factors in ensuring excellent quality of product we were happy with Todd's discussion on the installation. We also specifically wanted a company that actually did the work rather than farming the job out to independent installers. They arrived in a freak early April snowstorm to do the install. Both installers (Mike and Matt I think) were professional friendly and did a great job leaving a spotless work site when completed. We also at Todd's suggestion changed over our old water heater and it was installed in a far better spot allowing us to actually access our furnace and not trip over, or knock into lines coming in and out of furnace and water heater. We are thrilled with service and follow up. We had one tiny issue and contacted Buttons. David arrived immediately to fix the issue and while he was waiting to make sure problem was fixed he even fixed our old humidifier attached to our furnace that we thought was long dead. Thanks Buttons , we will be sure to pass on your name.

Approximate cost of services:
$3,700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hello Fran,
Thank you for the outstanding review. We really appreciate when satisfied customers such as you take the time to write reviews. After All, it is the absolute best referral when it comes from someone who actually dealt with us from the point of researching our company to the the install. Todd take a lot of pride in the level of customer service and advise he offers homeowners. He is a no pressure kind of guy. I'm not surprised that the crew showed up in a snow storm. There isn't much that can keep our guys from adhering to the installation schedule...AND leaving the work area spotless is just another check on the crew's list before leaving the house. Again, not surprised that David rushed out to fine-tune something..and fix something else unrelated at the time.

Thank you again Fran...Team Button's