Reviews

8/10

Had a small leak at a corner in our basement, they did a great job cutting the concrete, resealing the concrete and adding a membrane etc... Only complaints were communication, rescheduled once, no problem ok, then 2nd appt. never showed/ called to update me, rebook appointment time. I called and was told behind schedule, would give discount. I rebooked after my vacation, went well. Hard to get invoice from them... They really need to give proper written quote before with done, not 3 days later. Overall happy with quality of work(as long as it doesn't leak)!

Was this review helpful?
Company Response

Thank you so much for your business
Team Splash Waterproofing

1/10

Had Dr.Rooter do a repair in 2018, looked at cracks and said this would fix it, 20 year guarantee! They did a great job, but 6 months later was leaking again(mainly winter leaking). Took 3 more months and bad reviews before Oleg (owner) came back and did additional repair, still leaking after a few months again. Leaking again, another 6 months or so. Oleg came again, took quick look inside and out, tried to say it was only a guess as to where leak was, have original invoice not stating any "guess", just 20 year guarantee. He said he would seal from inside for$800 more. Don't trust any promises unless very detailed in writing! Getting other company to repair this time, with detailed guarantee in writing.

Was this review helpful?

First Review

8/10

Update! Dec 2018. Dr. Rooter finally came out .(was trying since summer) They dug it all up again, slightly further this time and found what I hope is the area that was leaking. They took lots of pictures that I might post here in the spring. Now that winter is here I don't know until we get some rain if it is o. K. From pics it looks good, very thorough job.

Was this review helpful?