Replacement of upstairs carpet in older home
We were quite disappointed with Downtown Flooring, despite high hopes. They were hired to complete a removal and replacement of carpet in the upstairs of our house. Work was generally shoddy - there was noticeable damage to the baseboards from the installation, a number of unneccessary seams/joints, some household items went missing, and the patterned carpet was installed incorrectly (crooked). We had a meeting in the spirit of cooperation and gave them the opportunity to address the problem by replacing the areas of concern, but they were not interested in doing it unless we paid extra. Would not use them again or recommend them to anyone.
- Approximate cost of services:
- $2,100.00
- What could this company do to improve their services?
- Better overall service. Know the job.
- Any advice to offer fellow homeowners facing a similar project?
- Choose the company wisely and discuss every detail prior to installation.
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