Sue in Clarkson

I'm always leary about calling a plumber but I had called Mr. Rooter last year to replace the guts of the toilet tanks because I didn't have any choice. They did a good job then so I called them again for this problem. First of all when I called, who ever the female was that answered the phone was very nice and professional as well. Plumber Jamil Nasir came out and was on time which is always nice to experience. He was pleasant and listened to me as I explained the problem. The cartridge in the kitchen tap needed to be replaced and I had planned on doing the job myself until I got hung up at the first step. The allen key bolt was stripped and I couldn't get it out. Jamil advised me that if he couldn't get it out I'd have to think about buying all new taps which is an expense I didn't want at this time since the tap that was already in was relatively new as far as we both could tell. Jamil worked at the stripped bolt for about 10 minutes and I can't tell you how relieved I was when he got it to come out. The rest of the work went relatively smoothly and Jamil was a pleasure to have in my home. He was personable, professional and only took an hour for the whole job. Thank you Jamil and if I have to call Mr. Rooter again I will request you. As any business will tell you, word of mouth and repeat customers are invaluable. I have already recommended your company to a friend. Keep up the good work.