GWG from East York

We called Twelve Points in this week for full service that was very overdue. They called before they arrived and were there right on schedule! They pre vacuum and brush the vents before to ensure they get everything. They also provide before and after pictures to show you what they have done. Rupert and his team were friendly and helpful. We have an old house and the air flow to the second level is not great. Rupert helped to balance the air flow so one the rooms gets better circulation. The price we paid was less than some of the other companies we looked into. We would definitely recommend Twelve Points Air Duct Cleaning and will be calling them again.

DO NOT USE THIS COMPANY!! Our story is the same as the others. February 8th, 2 technicians come to do the repair. Once they check out the dryer they tell us they have located the problem and it will cost $280 but it will be more if they need to order any parts. Then they get you to sign your approval for them to do the repair. Big surprise... they found another problem and they needed to order a part. They told us they fixed the first problem so we could still use the dryer on one of the timed program settings until this other part came in. Later that day we found out it did not work as they said it would. When we called them we were met by rude and insulting customer service staff and manager. We were told that unfortunately these things happen sometimes and that the fine print on the agreement was in 2nd grade english so we should have understood it. I have never had such bad customer service in my life!!! Needless to say we are not giving any more of our money to this company and hope that this review stops someone else from having the same frustrating and expensive experience.