If I had been called and had already followed up and Paul wasnt happy then I could understand this review. But this is the first I'm hearing that there was a problem. I thought you were happy. If you had phoned I would have come over and rectified any issues immediately.
I will respond in this forum as with what I would have told Paul himself if he had called .
Not all wall papers and walls are created equal and so different papers react to different home environments ie- furnace too high , too low ,cold exterior walls, types of paper ,etc. If bubbles appear and remain after a few days, you simply had to phone and say, "Gareth its been a few days and they are still here" I would have come and repaired any areas or issues. Some times paper can have bubbles after applying , and they are best left to dry out rather than manipulate the paper which can then cause over stretching.
It was a difficult situation as it was, as Paul did not have enough paper and I had to piece together what he had.
The" film of dirt " Paul is talking about that wiped off I'm guessing was glue. This glue is often hard to see when cleaning off the paper as it is clear, the same colour as water and the area would have still been damp when we left. I would have come back and swept this off for him if he had only let me know. As for the ceiling edge, I'm not sure what he is talking about. It may possibly have shrunk as it dried/set at a different speed than its neighbouring piece due to the temperature? Once again, an easy fix with a straight edge and a knife which I would have done. I strive to make my clients happy, but if I don't know there's a problem, then how can I follow up? Yes Paul , we do care ,so if there is still a problem, simply phone. I will come tomorrow.
Paul has now revised his original review upon reading our response and enhanced his,making it sound like we have had some conversation. We have not . Nor are we trying to cast blame as he suggests,it could be enviromental; he wont let us see it to determine anything. We have tried to contact him via email asking him to hold his comments here until we resolve the matter. We received a response in an email from his mother who tried to make an appt with us,but he prefers to do this instead....................
He has once again revised his review,this will be our last time.If anyone wants to they can email for his mothers response and also glue would not cause what he suggests.