When we started looking for an appliance repair company to repair our dishwasher I was initially impressed that Fix Appliances had a chat line on their web page. This made it easy to connect to a real person, explain our problem and set up an appointment to have the issue diagnosed. On the day of the appointment, Ilya called and wanted to know if he could come to our home earlier than scheduled. Early always works for us! He diagnosed the problem as a bent hinge and put an order in for the replacement. There was no mess after he left. The day Ilya came for the actual repair, he again called and wanted to know if he could come earlier than scheduled. Again – bonus points in my book. It took a few hours to repair, but once complete the kitchen was clean. Unfortunately the next day we went to load the dishwasher and only then discovered that the door did not go down all the way. As a result, the bottom rack would not pull out all the way. So we contacted Fix Appliances and set up an appointment for two days later. Ilya returned and, after a short visit, expertly corrected the problem. It is unfortunate that a third visit was required. That is the only reason we have given a 9/10. However, we would recommend Fix Appliances and Ilya especially to anyone who was looking to get an appliance repaired. We know that we will use their services again in the future.
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- Company Response
Thank you so much Jeff for the review you left and for the level of service you received, we want to assure you that we will always strive to maintain and exceed our current customer service satisfaction for years to come. We are glad that our technician Ilya showed high professional standards and high professional service.
We appreciate your business with us
Fix Appliance Team Ca