moving from a place to another
we hired them to move us literally a couple of blocks. to begin with, they were 3 hours late!! there were supposed to be 2 movers and 1 packer but no packers. they took 3 1/2 hours to pack only half of the furniture so we lost are slot with the condo we were moving to. then they went back to get the rest of the furniture they didn't pack the first time. they left the truck in the building and went for dinner. by then they had tossed back a couple! Very professional! the driver parked on the wrong side of the road and was told off by the police. then he got pissed and refused to move the rest of the furniture. he left some furniture in the lobby, some in the elevator and some in front of my apartment. his buddy talked to him and he started to help again but started swearing left and right while moving which was very embarrassing to me! then after a while he up and left!!!!!!!!! they both left the truck with all my stuff in it and left without saying a word. even the manager of the company didn't even know where they were, not that she was any more helpful. they had to bring another driver to drive off the truck to the yard at 11pm. this was however not the end of this absolutely horrifying experience! I arranged with the condo so they can come at 8:30pm to deliver. I called them in the morning and the horrible woman who kept answering the phone said they would. long story short, they didn't make it at 8:30 because they were on another job miles and niles away with the truck that had my stuff on it. I finally had to rent a storage room for a month for another $300!! since we missed out slot for a second time. then they were supposed to be there by 8:30am the next day to drop everything at the storage. they didn't show up until 9:20!!!!! and then to my huge surprise they said they are not going to move anything until we pay. CAN YOU BELIEVE THE AUDACITY OF THESE PEOPLE??? anyhow to end this absolutely horrible and disgusting nightmare, we had to pay them to get our stuff. now I am getting another mover company to move me!!!!! THIS COMPANY SUCKS!!! if you want a move you can write about in papers, then book them. the woman on the phone who I guess is the manager of this company is the most unreasonable, customer unfriendly, terrible person to deal with! Oh I forgot to mention they also damaged my furniture when moving. I have pictures!!! They must close!
- Approximate cost of services:
- $900.00
- What could this company do to improve their services?
- No room for improvement. They must close their business.
- Any advice to offer fellow homeowners facing a similar project?
- DO NOT, I REPEAT, DO NOT BOOK THIS HORRIBLE COMPANY!
- Company Response
TO THE AVENGER... FROM THE AVENGEE.
There are two sides to this "fairy tale".
1. You did not book or pay for this move. Your freind the Good Dr. did.
The good Dr. also tipped our movers $90. for a job well done when he finally came on the premises, which made you very angry.
2. There was two men booked to move and pack
this one bedroom plus den. When the movers were almost loaded you informed them there was a second pick up in another apt. building, to leave this job and proceed to next pick up. This took another two hours of haggling over the elevator which was not booked and another two hours of moving furniture up and down the elevator. Meanwhile our drivers were insulted and sworn at continuously by other tenants fighting over the elevator.
3. Then we had to go back to the first pick up address to finish loading.
4. Therefore the elevator at the drop off address was given to someone else.
5. Our movers waited and waited very late trying to talk the building manager in to letting them unload after hours if they were very quiet as we needed this truck for the next morning...to no avail.
6.If in fact the driver was told off by the police, why did the officer not notice the driver had "tossed back a couple" or did he toss back a couple himself? Another fairy-tale.
8. The bill came to $711. including Gst for 12 hours of moving for the first day and three hours the next day and storing your belongings overnight.
9.We instructed our driver to collect before unloading due to the fact The Avenger did not want to pay one cent for this move. In fact he wanted to have everything taken back to the first pick up address and wanted us to pay one more months rent.
10.Being your furniture came right off the truck and straight into storage how could you possibly have pictures of damaged furniture?
11. Our copany offered to move everything back out from storage to your new apart. free but you refused.Final Chapter....You were every movers worst nightmare and should keep your personal problems to yourself.
We did the very best that we could under these circumstances.