Charlii from Toronto

We found this company at the Toronto Home Show in 2017 and liked the product. Our street neighbors collectively hired them to refinish the stucco on the front of our homes. We all met with the co-owner Andrew Cigna at our homes to select the color and we selected his 'natural cork' color from the samples he provided. We specifically stated we did not want the darker color sample. Andrew advised that he would have to mix the cork with a matching paint color for better coverage but he did not have a sample of that with him. He agreed to arrive between 6:30-7am on the day of the job (Fri, June 29'18) for color approval from all homeowners before doing the job but never showed. As we all had to leave for work I emailed him at 7:50am on June 29'18 and when he responded he stated that his partner, Paul, had gone to buy the tint stating "we went with Melissa brown because that is the close to the you want". I immediately responded requesting to see the color sample as we had not approved this color selection. At 8:20am Andrew sent me a photo of the color sample via email which we then collectively approved. Upon returning home after 11pm that evening I was shocked to find a deep chocolate brown finish on our homes and I could see breakthrough of the lighter original color throughout the finish. The next morning at 6:45am when I was able to see the finished job in daylight I contacted Andrew by email advising that the color on our homes did not match the approved color we approved and noted the poor workmanship as well as significant paint spillage over my interlocking driveway. Andrew stated that he "will not change the color" to match our approved color selection and offered no response to how he ended up applying a dark chocolate brown color to our homes when we clearly approved a much different color. We have advised him that we do not consider the job completed and will not submit final payment until it is corrected and complete. I had paid a 50% deposit and he demanded 80% payment to return to meet with me, which I refused. I was very clear that once he had completed the job, meaning applying color I had approved, doing clean up of overspray and removing the spilled paint from my driveway, that I would submit the remaining payment. He has since averted our efforts to meet to resolve this issue. We all filed Better Business Bureau complaints which Corkco ignored and did not respond to despite the BBB's multiple efforts to contact the company. These brothers are completely unprofessional and unqualified to do any home reno work. Despite clear communication from the homeowners on color they were renegades and simply did what they wanted to our homes. Our expectations were reasonable - do the job they were hired to do. They took no ownership in the fact that they altered the appearance of our homes without our permission (color selection) or for the poor workmanship of the job they did do. The could have simply shown up, corrected the color, cleaned up the mess they left behind and been paid in full. Instead, they ignored it completely. They ignored our multiple efforts to resolve, they ignored the Better Business Bureau's efforts to resolve. They clearly have no professional integrity and do not care for the homes they work on. The result is that our property value has been negatively impacted by the altering of our homes aesthetics and we are left to pursue legal action against them. This is the worst company I have EVER dealt with. They could have and should have just fixed their screw up but clearly that's not how this company operates. Beware!!! Photos attached of the color sample we chose, the paint color we approved, the color they actually applied to our homes and the paint spillage on the interlock driveway. Note the breakthrough color in the top right corner of the (un)finished job - you can see the lighter color breaking through.

I was impressed from my first contact when Jose called me to book an estimate vs sending a bunch of emails back and forth. Rarely happens these days. He was respectful of my time, showing up on time for the estimate and to sign the contract and was was respectful of my home when he replaced my roof top deck flat roof. Jose and his crew were a pleasure to work with and to have in my home. Jose is an excellent communicator, he took photos to show me progress, invited questions and is very personable. I would highly recommend him and his crew.

I purchased a Geek Squad membership with my laptop Sept 30,2017. When I went to the store to use my membership on Oct 7 I was told that I had to buy a separate membership for my wife (Wendy Robbins), who lives in the same household as I, to be able to access Geek Squad. We purchased the 2nd membership. On March 7, 2108 my wife went into a store, using the Geek Squad membership, and the store manager told her that we only need one membership per household and directed her to go contact Geek Squad for a refund. On March 9 we attended the store where we purchased both memberships and the manager agreed that we should receive a refund for the 2nd membership. Together with the store manager we called Geek Squad and spoke to (CSR: Customer Serivce Rep) CSR Lina and were advised that we would received a callback in 3-5 days to confirm the refund (conf #39104743). On April 9, 2018 I called Geek Squad and spoke to CRS David who advised that the prior agent, Lina, had only cancelled the 2nd membership but did not process the refund. He adjusted the notes and said I would receive a call to confirm refund processing in 20-30 days, attributing the delay to a new billing system. He stated same confirmation # applied. On June 1, 2018 I called Geek Squad again and spoke to CSR Sebastian. He stated file had been closed without refund being issued as they found no duplicate billing on my account. I clarified that we had been sold 2 memberships, one had been cancelled and we now have one remaining and I am seeking a refund on the 2nd membership, in my wife's name which is now closed. He escalated request for refund and clarified in notes that there were 2 separate memberships sold to one household, that one was cancelled and clarified request is for full refund for 2nd membership paid from October 2017 to March 2018. Advised I would receive call to confirm refund processing in 5-7 days. Same confirmation # provided. On June 12, 2018 I called Geek Squad and spoke to CSR Alexander. Advised I would receive call back on June 14 or 15. I advised I am not satisfied with this as I had been advised I would receive call backs on every call I had made over 3 months and have NEVER received a call back from Best Buy. Requested to speak to manager. Transferred to manager, Sharon, who was not helpful at all. Stated issue is with "upper management" and they have to "follow process" to which she refused to advise me of the process, although she stated she was aware of process but would not share this information with me. She refused to allow me to speak to anyone above her and stated, quoting her "someone will call you back eventually". I expressed my frustration and dissatisfaction with this and she advised me that if someone didn't call me back again I could call them again next week. I was advised by 2 store managers that I am owed a refund on the full amount of the 2nd refund. I have attended the store of purchase, and called Geek Squad on 4 occasions over 3+ months and still have not received ANY call backs or communications from them or a refund. Best Buy has NEVER contacted me to follow up on any of my calls, despite being told that I would receive a call back every time I called them. And today I'm told that "eventually" someone may call me. This is not acceptable.

THE INSTALLATION STAFF WERE TERRIFIC, COURTEOUS, RESPECTFUL INFORMATIVE AND PROFESSIONAL. THEY TOOK TIME TO EXPLAIN EQUIPMENT TO ME AND WERE VERY TIDY IN THEIR WORK IN MY HOME. THEY EVEN HELPED ME TO SHOVEL SNOW FROM MY DRIVEWAY.