Firstly, it is so refreshing to see a woman in the business and one as competent as Denise who blew everyone else out of the water! She was the only one who 'really' figured out how to vent a new high efficiency furnace... as my situation was unique and a difficult one with windows, A/C, garage, and a gas meter in the way of venting properly to code.
Since I was concerned re my chimney, Denise arranged for a chimney expert (who was swamped with work) to assess whether or not it was viable, even though I had not made a commitment to go with Air Treatment ClimateCare (ATCC). This chimney assessment was done because the Technician who came from another company to clean my furnace (on this website and promoted by a home improvement show host) verbally told me that my chimney had collapsed. NOT TRUE!
I was amazed at Denise's knowledge and expertise and even more importantly her honesty and integrity. After seeing the reasonable and well laid out proposal, (install, special venting, taxes, new high efficiency furnace. I was happy to accept the contract. The install was done the next day as I had no working furnace for over 7 days (shut down by the other company that I was a member of) .
The installers were great! Since my previous furnace was 39 years old, the duct work (made within a few hours in their shop) had to be redone (see pics). The whole install was seamless.
The overall price including tax was very reasonable considering there was a chimney inspection done as well etc. I did my homework on the various furnaces out there and the one I chose is comparable to some of the other makes I was originally considering. I learned a lot about high efficiency furnaces, how they work, and how they are and can be vented.
Although stressful initially, this was an amazing experience because Denise and Air Treatment ClimateCare turned a bad situation into a good one.