We only decided to go with their service for one year since nothing they've done on our lawn was working. The second season thinking it was May and they never came and with no indication of coming, we assumed the services were canceled only to find a bill 2 months later with interest. I'm sure they do great jobs or else their company would not exist, however by sending us a bill with no indication of service is unacceptable! Also, once I received the bill I immediately called them to ask them about it, and all they said was someone came and did the service but no notes were left on what was done. My family are organization freaks when it comes to filing our bills. After looking in our 4 filing cabinets and no trace of the bill, it became frustrating as to where the bill came from let along the interest charges that were indicated on the newly received bill. Now after 5 days of waiting for them to investigate into the issue, it doesn't seem as if it is a priority and apparently no investigation has been conducted.
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- They should clearly indicate that services are continual until you cancel them. They should also make sure they confirm an appointment before they come out and that the owners of the property wants what they are doing. They should not just leave a bill at the door and actually ring the doorbell and hand you the bill, or better yet, just mail it so that there is clear indication that the person is going to receive the FIRST bill and not a 2nd or 3rd bill indicating interest on the services provided. When the company receives an request of investigation, the call service employee should investigate into the matter then proceed with any additional calls, instead of going about their daily work and leaving the customer waiting for an answer.
- Any advice to offer fellow homeowners facing a similar project?
- Make sure you tell them the service is good for however long you want the service, and make sure when you cancel the service you have canceled it for good. Always write down the conformation of cancellation number! If you firmly believe that no service was provided, don't pay for the service they are billing you for and make sure they investigate the matter thoroughly.
- Company Response
I am sorry to hear that you have had such a negative experience with our company. We are a family owned and operated business and pride ourselves on providing quality workmanship and customer service to all of our clients. My name is Kyle Ratcliffe and I will be handling customer complaints from this point forward and I would welcome the opportunity to rectify your issue. I invite you to please contact me so we can further discuss your particular issue. My contact information is as follows: telephone 519.489.6004 ext 217 and email kyle@doctorgreen.com. I look forward to speaking with you.