Reviews

2/10

Ordered a reclining leather chair back in December 2013 with an estimate delivery Mar 14 2014(slow boat from China) I called and tried to find out where and when my chair was available and the response I received was it will be mid April when they receive it. I never received a phone call I had to call customer service myself and the girl on the phone wasn't helpful at all, she just replied that's when it's scheduled to be at the store and there's nothing Stoney Creek can do. I will wait for my chair only because I paid in full and I waited this long already but this will be last time I shop at Stoney Creek Furniture for anything. People are 100% correct here when they say their customer service is dreadful. Stoney Creek really needs to research different suppliers if it takes 4 months to get a recliner.

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Company Response

Darryl, thank you for your feedback and I'm sorry to hear that your experience with us was less than satisfactory. Your comment about "a slow boat from China" is probably quite accurate. While we deal with many domestic suppliers, the reality of today's global economy is that a large percentage of home furnishings are manufactured overseas. We strive to work with the best vendor partners that we can find and are constantly looking at ways to speed up delivery times to our customers. With all vendors, we estimate delivery times based on our historical experience with each vendor. That being said, it is only and estimate and is subject to delays in materials and supplies to the vendor, as well as the realities of global shipping, container and rail car availability, and port strikes and slowdowns (we are currently dealing with that situation on the west coast). All of these things are completely out of our control and we are at their mercy. Again, we want to advise our customers of the most accurate delivery times we can, and we tend to err on the side of caution and quote a week or two longer to be safe. Even doing that, we sometimes have to deal with these delays, and disappoint a customer. We can only guarantee deliveries when we have the product in our warehouse. That is why we keep several million dollars of inventory in our warehouse. Custom orders or out of stock goods definitely have a wait time.
Once again, please accept my apologies for your experience. We want all of our customers to love their experiences with our store.

Sincerely,

Jim Fee
Vice President
Stoney Creek Furniture