I am very disappointed with the very poor workmanship and after- sell customer care that this company offers to their customers. First of all they don't tell you that they have no delivery and they hire another company to deliver. They only tell you that after you have made your purchase. They Quoted us approximately $180.00 for delivery of a twin bed, plus another $70.00 for the delivery guy to dispose the cardboards! Since the cost of delivery was too high, we rented a Uhaul and brought this twin bed to the 24th floor in our Condo. Then after only two months of purchase we noted that the pins connecting the footboard to the body were separating. We emailed them explaining the problem and including pictures. Never heard from them to tell us what is their next plan of action. After about two weeks I called Shimi (the owner/sales rep) following up with him regarding our email. He simply said that he had ordered another bed for us since there was no way to fix the existing one; we had to bring this extremely heavy (has three drawers underneath plus a separate headboard) twin bed back to their store and pick up another one. Shimi was extremely unhelpful and inconsiderate as far as all the inconvenience we had to go through to bring the defective bed back and pick up the new one! He kept referring me to what the warranty document says as far as "pick up and delivery" is concerned; however I should definitely not go through another hardship of delivery and pick up since it was them who provided me with a defective item which they can't even send someone to have it fixed. They definitely don't stand behind their product and words. Telling a customer "if you are not happy, you can return it" is not a proper way to deal with a disgrunted customer. We definitely spent a lot of time to find this company (based on supposedly positive reviews) drive up to them from a far location, to go through their different products,
invested time and money to get this product into our condo for my son and to hear them saying "not happy bring it back" as if this is an item that I can just put it in my car and bring it back!!! I have to rehire movers and truck in order to do that! I would never make another purchase from this company and we'll never refer any family or friends here. They have complete lack of respect and understandin for their customer's time and money.