Reviews

3/10

Base rate to remove a kitchen faucet, and install a new kitchen faucet (owner provided) is well over $400 - which I feel is outrageous, and also higher than base rates they charged in years past. To be fair, the quality of of their work is great, they are prompt and professional. However, a 30 minute job requiring no special tools, no drilling, no installing new shutoffs, no sweating pipe, with a bill of over $400 is not a fair reasonable price, even for good quality work. I gave them this feedback on the phone, and they only wanted to understand when I learned the cost for the job (before vs after the work was completed). But, that's not really my issue. Before, after, two weeks from now, who cares, $400 to install a faucet, is too much. I will take my business elsewere, going forward.

1 of 2 people found this review helpful.
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Company Response

Thank you for your feedback. We are happy to review with you how we work again if you would like to call. Our 5 pledges are on our website, which outlines our communication pricing process. We are sorry that you are frustrated. Be Safe and well, Best wishes Tracey 416 463 2573

10/10

5 star service! We called them due to a suspected squirrel nest in our soffit / attic space. Booking is handled well, and you get a reminder call about your appointment a day or so in advance of the appointment. Pricing is transparent and reasonable. Joel showed up right on time and was great to work with, and very knowledgeable. Highly recommend AAA Gate's Wildlife Control.

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Company Response

Hi JD, I could not have written a more concise and informative review myself. Straight and to the point!! You summed up your experience with my company in 5 sentences. Thank you for letting other future customers what to expect! Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2020, 2019, 2018, 2017, 2016, 2015.

10/10

Easy booking, and great communication. Showed up on time, and the bill was as expected. The work was neat, and the installer even took the time to tidy up some wires left by the electrician. I would happily recommend this company!

2 of 2 people found this review helpful.
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Company Response

Thanks to the review. Appreciate you time to write it. - TV wall mount installation Toronto.

2/10

There were too many issues with the work Mark did. There was access to the space before insulation and drywall went up, so most of the job should have been simple to execute. We had an outlet box installed over a door for an outdoor light, it was supposed to be centered over the door. He didn’t install it centered. It looks dumb and can’t be fixed (without leaving a hole in the siding). Mark didn’t seem very familiar with installing baseboard heaters (?), and didn’t understand when I explained I wanted a wall thermostat. He just put on a cheap dial on the baseboard itself. Even if he thought I wanted that (and who does?), it is weird that he wouldn’t advocate for a wall thermostat which is the typical way these are wired up. Again, this is a situation I have to live with since the room is now spray foam insulated and drywalled. The job involved wiring an outdoor building to an electric panel located in a finished basement. Pulling wires through a ceiling was a factor. Mark balked at the idea of fishing some Cat5 back to a router. He wanted to run it not inside the ceiling or wall, but on the outside of the wall, tacked up near the ceiling. That’s nuts. He did eventually agree to pull the wires, but he had to be talked into it. To sum up, I have some concerns around his attention to detail and his resistance to doing the work so that it looks good and functions well. He did offer a slight discount on the job due to the issues. However, the discount doesn’t fix the issues. It doesn’t get me a light that is centered or a wall thermostat, which is what I was happy to pay for. To be fair - he does get back to requests for quotes and does show up to do the work.

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Company Response

Hi JD,

We value your feedback although our technicians are trained to provide the best service to our clients...we apologize that this did not go the way you had predicted. The numbers don't add up. In the past many other reviewers had quite a different experience than yours.

If we can rectify this in any way please let us know.

Thanks again, GPE

10/10

I’m very happy with the work they did. The quotation process was fast, and coordinating booking with their office staff was easy. Good communication and follow up. Work was done on time and to a high standard, and they were fast! I would happily recommend this company.

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Company Response

Thanks JD. we try to respond quickly and provide an excellent service in hopes that you will use us again and again.

10/10

Tony was great to work with. Timely quote preparation, with a couple of options that suited our budget and needs. We were debating a larger job vs. a smaller fix and Tony's industry knowledge enabled us to get the exact same siding that was already on the house (we only needed to do one wall), saving us money. We had several other guys quote, and none could match the existing siding. The job was done quickly, great clean up, and looks great. When the time comes to change the whole house, we'll be calling Westwood.

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Company Response

Thanks a lot Janna. It was a pleasure to meet you and to work for you. I look forward to working for you again. Tony