We have renovated many homes and understand all of the issues that arise, hence we were neither bothered nor surprised by the hiccups that did occur. We were extremely happy with our site supervisor Mark - he even helped us drain water out of our back yard - great guy! However, we found the planning part misleading (the sales person convinces you that you only need x although you want y to get the price where you want, then while you are in the process if you want to change it costs extra), the design person was unhelpful and uncreative (sorry Arnold - you may be nice but you need to up your game - help ppl design their basements give them ideas and suggestions such as storage , door placements etc), framer couldn't figure how to frame our fire place properly so my husband had to do it (luckily he is capable), mudding and taping - good (not superb), paint job adequate, huge miscommunication with tile layer - it turned out great but it was stressful. In general the ppl that work for Plan it are great - it is the sub trades that are very questionable, (everyone that works on your house is a sub trade - be aware). This is a fact of living in Calgary, it is very hard to find high quality trades people in a timely fashion. I believe we somewhat over paid for what we received, however, this is another joy of being a Calgarian. In closing we are very happy with our basement, Mark was very aware of our wishes, when the error occurred with the tile - he offered to tear it out and redo so I truly have no issues. I would never give anyone a 10 out of 10 - that is just not realistically attainable.
Oh yes one more thing - a comment to the company management - the site supervisors have too many houses under their supervision at one time - it is not fair to them, nor the customer.
