I purchased windows 2 years ago and was not happy with customer service at that time. Product is excellent though. I called Monday Apr. 28/2014 and again Wed. to get a quote. It is now a week and nobody has returned my calls. I guess they don't need my business or my sister's who is building a new house. Management needs to deal with the company's customer service.

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Company Response

Good Afternoon Sydney from White Rock,
We have searched the records in Service, Sales and Shipping and have found nothing in terms of phone messages or notes. I would be very happy to take your call anytime, 604-540-0029. If you miss me at my desk, please leave your name and number so I can follow-up personally.
Ian, President and CEO