Reviews

10/10

Ken did a great job re-fishing our cedar deck. It required cleaning, sanding and re-staining. Ken was on time, communicated well about all the steps and schedule, stayed on budget as discussed. He is detail oriented, focused on the job. We were very happy with this project completion and would not hesitate to recommend him to others. Thank you!

Approximate cost of services:
$1,483.00
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Company Response

Hi Lucie,
I'm so glad you are happy with your new deck finish! The weather made it challenging, but now that it's done I know you will spend a lot of time out there enjoying the summer!
All the best,
Ken

10/10

We have contracted the Roof Hospital a number of times to complete different jobs, and every time the work was fantastic, completed on time, within agreed upon cost. After and during the work, the site is cleaned up. We have recommended them to our friends, family and neighbors. They work is consistently done well. They document their work, inform you about what is going on, offer alternatives, explain what will happen and when. Good contractors are hard to find, these guys are worth keeping!

Approximate cost of services:
$7,000.00
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10/10

Eisses Windows were amazing! I had windows washed in two houses, and it was done on time, fast, great attention to detail, very reasonably priced. I will use them again for sure. It's nice to see a service that delivers and is so professional. I will recommend them to my friends and family for sure. Thank you! The houses look amazing and see you again!

Approximate cost of services:
$260.00
What could this company do to improve their services?
Everything is great! Keep it this good!
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Company Response

Lucie - happy to help. We appreciate your high recommendation!

5/10

I was approached at Home Depot to have this service done, and the salesman assured me that the service is Home Depot staff and company, not sub-contracted. When the techs arrived, they were with Steam Dry. They charged me $30 extra for having high efficiency furnace (why?), tried to sell me other goods and services and the work was average. I requested drier-vent cleaning with the salesman, but that was not done (I did not get charged for that part, luckily). I am disappointed that Home Depot salesman did not disclose who the company really is, why go thru Home Depot when you end up with Steam Dry?

Approximate cost of services:
$278.00
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Company Response

Hi Lucie,

Steam Dry Canada is not a sub-contractor for the Home Depot, we are the National Service Provider for the Home Depot across Canada. The duct cleaning process for systems with high efficiency furnaces requires multiple connections to bypass the secondary heat exchanger located in the cabinet of the furnace. This process takes additional time which is the reason for the extra cost. Our policy is to advise every customer of any additional costs prior to starting the service to eliminate hidden fee's which we all dislike. With regards to your discussion at the Home Depot I would like to hear more about this and invite you to call us at our office to discuss in person.
Thank you for your feedback.

10/10

Outstanding work! I had a couple of requests to build some custom TV unit pieces and fix various problems around the house. These folks did an amazing job. Everything looked like it was new and you would never be able tell where the repairs were. Showed up on time, did a fabulous job, very reasonably priced, fast detailed work, very pleasant. I highly recommend this company. We'll be calling back for any future work.

Approximate cost of services:
$300.00
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