Be prepared. Don will not leave until everything is perfect. Faults you wouldn't even see won't escape his notice. He might be a little pricey, but I've never worried for a moment about the hot water tank or the pipes. I think the price is worth my piece of mind?

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What could this company do to improve their services?
Having a few more extra parts on hand would have sped up the process.
Any advice to offer fellow homeowners facing a similar project?
Try to find a new tank, approximately the same height and diameter as the old one. That would cut down on all the extra piping.
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These guys have been in the business for about 25 years. They really know their stuff. Quick and easy install. A little mix-up about the style of softener, but no big deal. The only negatives for me are their website (doesn't work well for my Mac) and their showroom (in a private residence). But like I said, no big deal. Overall a very good experience.

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