Richard from Russell

After being a customer of JC Robinson for 20 years and being the original installer of our old furnace and A/C, we decided to go back to them for a new replacement. Installation went well and installers were cordial and friendly. They arrived around 10 in the morning and were done by 5 in the afternoon. They seemed to be in a rush as one of them had a course to attend in the early evening. Supposedly everything was working well. An hour after they left I noticed that the furnace had not yet kicked in. It was early May and still chilly outside. Went to see what was going on and within 5 minutes found that the blower fan was jammed. Called the emergency number and the technician that called back said to wait until the next day as it was not freezing out. Fine by me. The next morning the technician shows up and within 5 minutes found that the bracket holding the blower was bent as well as some of the fan blades. Went back into the city to pick up another one and replaced it. Everything is fine. A few days later, decided to test the A/C to make sure that it was working when the time comes. The A/C won't come on. Another service call. Technician shows up next morning and finds that the A/C has been miss wired to the thermostat. Rewires it properly and everything is fine. What happened to the installers making sure everything was working properly before leaving. At the time of purchase, I was advised of provincial rebates and that JC Robinson would be submitting all the paperwork. It would take 6 to 8 weeks to receive my rebate. Six weeks later I receive an email from JC Robinson which states that they have just submitted the paperwork. Due to the tardiness of them doing their job, it will now take 12 to 14 weeks to receive my rebate. I am not happy. Also at the time of purchase I was advised that I would receive a free Carbon Monoxide monitor. Just short of two months later I still don't have it. Email to JC Robinson again to remind them. All through this mess, my wife and I were emailing and phoning the general manager to complain. Always met with some type of excuse, never heard any apologies. To say the least, I am not pleased and if I had to redo this I would not be going to JC Robinson. Major issues with the people in charge not accepting responsibility.