Reviews

8/10

Scheduled an onsite assessment/quote at one of my properties. Waiting 1.5 hours. No show. Called back for an update but scheduler had to email the team and still a no show. I'd like to provide an update. Estimator called and I missed it. They had come anyway and did the survey and estimate. I received the quote the very next day and an email follow up to my concerns.

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Company Response

Hello Gene,

Thank you for taking the time to write a review. Also, thank you for updating it with additional details to better reflect the situation.

Royal York Roofing Management Team

10/10

In a nutshell, we will be using David again. He is an excellent communicator. He takes the time to explain every process and continuously adds value by sharing his ideas and experience. Above all, is trust and professionalism. He has been phenomenal in this regard. Acting as an intermediary between trades, engineers, and surveyors, he has taken ownership and responsibility in ensuring things got done. We strongly value the relationship we have with him and would not hesitate to recommend him to family and friends alike.

2 of 2 people found this review helpful.
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Company Response

When everything goes smoothly, it's easy to take credit and celebrate; I think a true differentiation in quality of service is how accountable and actionable people are when things go wrong. Thanks Gene for recognizing this and for the kind words, all the best! FYI: For anyone interested scope of work fee was $3500 +HST