Guaranteed Service....promised but ABSOLUTELY FALSE!!! Two years ago the company promised to rid our lawn of the weeds, but they got worse! I called and asked for my money back, as the results were guaranteed, but not true. It was simply the sales persons "line".This year they promised to come weekly and deal with the weeds but to no avail. I now have to rip up my entire lawn. This company has cost me triple the original quotation.I recommend you never use this company!!!
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- Company Response
We appreciate the feedback you’ve provided. Customer service is a top priority so resolving the issues for you is important to us.
We do guarantee that we will treat your lawn like our own and provide as many weed control treatments as you would like to rid the lawn of weeds. We also suggest additional services we think could assist in improving your lawn.
There are always a large number of factors at play with lawn care (weather, cultural practices, current state of the lawn) and each lawn reacts differently to treatments. Because of this, it would not be fair for us to guarantee or promise a refund of payment if desired results don't happen.
If you still have concerns or questions, we would love to chat and see what can be done to help. Please give Customer Service Manager Steve a call at 866-989-0399 or email us at firstname.lastname@example.org and we would be happy to look at your account with you.
Thanks again for reaching out.
Your Weed Man Hamilton Team