S. Roweis/H. Richardson from Toronto

wrote contract; contractor wanted to install a cheap version of the door we agreed to; he said he will try to find the right door; he later claimed he cannot find the product. The company: York Aluminum Stormdoors Ltd. is alive and well. END!

The main verdict first: perfect in every regard. The details: I called to request an estimate (after obtaining two others). Slava (a foreman/sales rep.) came to meet me. He was courteous, knowledgeable, and very informative. He outlined my options CLEARLY. He answered all my questions (with no hedging). When it comes to replacing a main sewer line in a 110 years old house, there are typically many unknowns. Yet DrainCom gave me a relatively firm estimate range, covering the best, and the worst, case scenarios. DrainCom was the ONLY company that gave me an estimate range in writing. I signed with them. Slava appeared with the scope and pipe locator. He established exactly (and, in retrospect) accurately all the information the crew needed. He then gave me a final price. It was, incidentally, the lowest of three. The crew showed up in time — Alex and Tadeck — and from the first moment, we had total confidence in their competence. This crew is by far the very best I have worked with: positive, prompt, hard working, and following the codes of 'best practices' to the letter. The mess was minimal; they cleaned the work site every day before they left. The job was finished on time, and the results were excellent. DrainCom, Slava, and the crew were the very best. We highly recommend them.