Thank you for giving us the opportunity to provide you with service.
We do provide free estimates during regular business hours so that our customers have the freedom to make a decision without having to pay a fee. Your request was outside of regular business hours and that's why you paid a fee for us to come out to provide an estimate.
If our estimates were over priced we would not be in business long providing them for free to our customers. Rest assured we had your best interest in mind.
Your technician would have advised you that because there was no way to tell what shower panel you had - that the time and materials to find and source the parts with no actual guarantee it would solve the problem would not be ideal. He recommended replacing the panel because the time and money put into sourcing and installing the part with no guarantee can often end up being more expensive than replacing the panel altogether. Your technician wanted to provide you with a guaranteed solution as to not waste your time and money on some thing that was not a guaranteed fix.
We feel your comments and review are a little bit harsh considering we did have your best interest in mind. At the end of the day we are happy your problem was solved.
We hope you understand and we look forward to working with you again in the future.
-Drain King Plumbers Team