Reviews

0/10

Avoid this company, especially if you are a senior. Excessive charges compared with other plumbing companies. I was charged $872 for a tap and 2 shutoff valves installed in 1 hour. I later compared to several other local companies and got quotes of $315 with taxes. New Canadian Drain lumber Mark insisted a simple faucet would cost $520, then $450. Each shutoff value would cost $360. These parts can be bought at Canadian Tire for under $100. I wrote and complained but have not had any response.

1 of 2 people found this review helpful.
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Company Response

We are sorry to hear that you feel as though you were over charged. We have gone over the invoice and our GPS record to confirm the service completed at your address.
Our technician Mark was at your location for 2.5 hours with travel time. He had supplied and he installed a new kitchen faucet, he also supplied and installed for you 2 shutoff valves and 2 supply lines. He charged you $770.00 +HST and he provided you with upfront pricing. Mark ensured everything was in working condition before leaving. His over fifteen years of experience made you very happy after he completed his service. At New Canadian Drain and Plumbing we value our customers and work to provide high quality services. If you ever wish to use our services, we will be more than happy to assist you to address any of your plumbing needs by sending one of our professional plumbers.


First Review

10/10

100+ year old house - Basement needed updated lights and smoke/carbon detectors according to fire code. The Chung team removed old knob and tube and aluminum wiring and put in new wiring. Mr. Chung's team arrived as scheduled, completed the work quickly and pointed out items that should be repaired. Excellent work, friendly and polite to me as a home-owner.

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5/10

Basement ceiling, stairwell and furnace separating wall needed complete coverage of fire-rated drywall. Dan and Ed did an excellent job. However, Dan told me that in order to obtain my invoice showing that I had paid in full I had to write a glowing review.

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Company Response

Thank you!
Drywall Guy

10/10

In April of 2016 I hired the team at Sigma Windows & Doors again to purchase and install on May 2 and 3rd - 5 fire rated doors. Stan and Mike always arrive on time, work efficiently, clean up while working and behave professionally and respectfully to me, a female homeowner. Some of the work was difficult but they did it with great results. They were also very calm and polite when dealing with difficult neighbours. I would highly recommend them. I will be using them again should the need arise.

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0/10

Dec 2004. The installers FLOODED my house from 2nd flr to basement Christmas Eve. Denise spun a sob story about her car accident when I complained. Guy who did water heater tested it by opening spigot onto basement floor without putting a bucket underneath it. Comapny has the nerve to send me annual maintenance program!

2 of 2 people found this review helpful.
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Company Response

Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us. Please contact us so we can make sure that you're looked after. Regards, Air Treatment