Avoid this company, especially if you are a senior. Excessive charges compared with other plumbing companies. I was charged $872 for a tap and 2 shutoff valves installed in 1 hour. I later compared to several other local companies and got quotes of $315 with taxes. New Canadian Drain lumber Mark insisted a simple faucet would cost $520, then $450. Each shutoff value would cost $360. These parts can be bought at Canadian Tire for under $100. I wrote and complained but have not had any response.
- Company Response
We are sorry to hear that you feel as though you were over charged. We have gone over the invoice and our GPS record to confirm the service completed at your address.
Our technician Mark was at your location for 2.5 hours with travel time. He had supplied and he installed a new kitchen faucet, he also supplied and installed for you 2 shutoff valves and 2 supply lines. He charged you $770.00 +HST and he provided you with upfront pricing. Mark ensured everything was in working condition before leaving. His over fifteen years of experience made you very happy after he completed his service. At New Canadian Drain and Plumbing we value our customers and work to provide high quality services. If you ever wish to use our services, we will be more than happy to assist you to address any of your plumbing needs by sending one of our professional plumbers.