bep from Oakville

Saw ad in yellow pages...called in a non-emergency repair..A man from the company called back and sent out plumber within the same day - was not advised on phone that this company had no hourly rate rather it was a flat rate service busines...was not advised that a fuel surcharge was added to bill...for the minor repair attending plumber quoted in excess of $500.00 - did not accept that quote...misunderstood call back appt. maker - thought fee was $149.00 per hr and free estimates were given and if not satisfied with estimate no need to use service...maybe our mistake but did not expect to be charged for estimate...told on phone if job proceeded $149.00 would be taken off bill again perhaps a misunderstanding believing this to bre an hourly rate......after some negotiation and telephone calls by the plumber from my home and an agreed upon price, the plumber did a five to ten minute soldering job...we paid in total nearly $250.00. Plumber indicated workmanship warrantied for 30 days, although not in writing.....Within one week leak returned in same place, three calls made and finally someone returned call, appt. made to reattend, there was a no show for that appt. called number and told since we had not paid full price no warranty was given and to repair they would return and recharge...caller who made this statement was very rude, said we were speaking untruths which we were not, and continued to scream to the point where it became a screaming match and a he said she said sort of disagreement...number called from phone book ad 905-483-1000...number from which calls were made to us was marked as a private number...discussed this matter at a social club meeting with other owners and was advised by two other owners they also had a bad experience and similar problems with the same company. I WOULD NOT RECOMMEND THIS COMPANY SIMPLY ON THE FACT THAT THEY DID NOT STAND BEHIND THE REPAIR AND THE RUDNESS DEMONSTRATED BY THE PERSON CLAIMING TO BE THE OWNER WHEN HE WAS CHALLENGED ABOUT RETURNING TO RECTIFY THE DEFECTIVE REPAIR