Reviews

7/10

Purchased and installed all new windows and patio door in mid-2020. PROS: - The appearance is very nice from the inside and outside. They look solid and modern. - The house definitely retains greater heat during the colder months. - Long term/lifetime warranty is great to have should anything happen. - Responsive customer service. I had an issue with a defective lock on the patio door and it was replaced right away. CONS: - The installation team damaged some walls during the install (drywall in various places; extra cuts and slices they made accidentally). Not impressed. - The double paned glass does not do enough to muffle outdoor sounds or keep indoor noise inside. - On super cold days ice seems to build up on the inside window ledge. I thought new windows would help with this issue. - There were large gaps left from where the old frames were removed and new ones installed. Not impressed that the customer has to finish caulking to make it look presentable. - The design of the window frame itself. The openings (designed for airflow and drainage) allow small insects easier access and are also drafty as a result.

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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Company Response

Dear Tania,

Thank you for taking the time to provide us with your thoughts and for your 7-stars. We are very happy that you like the appearance of your new windows and patio door and also our very competitive warranty. However, we are not too pleased reading the cons that you indicated in your review. We will like to discuss your issues further, unfortunately we are unable to identify you with the name that is posted in your review. We also checked our records and we don't have a customer with your name in Vaughan. In you wish to discuss further, please call me Rita at 905 738-1870.

Warm regards!

10/10

I'm very happy with my experience with Five Star Bath Solutions. We had an old tub with surrounding tiles in bad condition so we opted for a tub to shower conversion renovation. The entire process took roughly 4 months, but that was due to ordering time for the product and scheduling conflicts/delays. The actual reno took only 1.5 days so that was very good. Even though it was fast, the quality of products and workmanship was excellent. From the initial sales consultation with Christine, to the design/measurements meeting with Eric, and finally Tomasz and crew for the installation, everything went smoothly and everyone was very friendly, professional and accommodating. Although the cost was more than I thought it would be when I was shopping around, the end result is amazing and I'm thrilled with the results. So for me, it was worth it.

Approximate cost of services:
$9,900.00
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Company Response

Thank you for the great review Tania, we are happy to be of great service

10/10

I purchased a Groupon voucher for duct cleaning with Diamond Duct Cleaning but made sure to check Homestars reviews first. Well the positive reviews are all spot on and this company is highly recommended for a good reason. They came in on time and did a fantastic job with our first time ever duct cleaning. They were very neat (always removed their shoes), thorough and helpful with the tips they suggested. They went above and beyond what was expected and I would not hesitate to recommend them to anyone. I was shown before and after pictures and could hear all of the debris moving through the tube. I will definitely be calling them back in a couple years and have already passed their info along to friends and family looking for duct cleaning services. Thanks guys!

Approximate cost of services:
$100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Tania, thank you for choosing Diamond Duct Cleaning. Also, thank you kindly for taking the time to write this review serving our customers is our main focus and we are happy to know that you are pleased. Thank you for supporting us. See you in the future for your next appointment!

10/10

Excellent experience with gasguys.ca! George was able to accommodate us with a late night appointment which was much appreciated. He is very knowledgeable and helpful. The hook up was quick but thorough. He went over all the details of the new stove with us and we feel confident about using it and the work that was done. Highly recommend gasguys.

Approximate cost of services:
$190.00
1 of 1 people found this review helpful.
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Company Response

Hey Tania, thank you for the wonderful review. I try to be as accommodating as possible when it comes to scheduling however sometimes it just does not work out and other times you are in the right place at the right time. Hopefully you are enjoying your new range and as I mentioned feel free to contact me with any questions or concerns you may have! Thanks again, George

9/10

Our new insulated steel garage door was just installed and it looks great. We compared a few companies and are very happy with our decision to go with Smart Doors. We paid extra for black colour and aluminum capping to match but it was worth it because it looks amazing. Customer service is excellent. Ilan came out to our home more than once and was very patient with our many questions and concerns. Alia at head office was very helpful as well. Installer took his time, cleaned up everything and did a great job. Would definitely recommend this company.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your business and kind words.