Reviews

6/10

Around this time last year, I bought a couch (with a chaise) from this company. I specifically went to the Downtown/City-Size location because I live in a small house and therefore need a couch that comes apart, to make it easy to get into and out of my basement. I am happy with the couch itself, but it was quite a negative service experience... Firstly, it is incredible that in 2014-2015, this large company, which has 5 GTA locations, provides hand-written invoices! This was an issue because the salesperson forgot to include the tax in the calculation of the total price stated on my invoice, a manual error that was only noticed and brought to my attention by way of a phone message that was left for me 2 weeks later. I could have insisted on the price on the invoice... Secondly, even though I was careful to request at the time of sale for the couch to be delivered unassembled, it was not... The delivery guys, who seemed to be tired as it was the end of their day, tried in vain to get it down to my basement. They then began to disassemble it in my dirty driveway on a snowy February evening. I asked them to stop, take the couch back to the factory, get it disassembled there, and then re-delivered the following week. I did not look for reviews of this business before my purchase, as I could not imagine that such an established company would operate so poorly... Clearly, my experience is not unique. I am not sure if I would buy from this business again, as for me the service provided is as important as the end product.

Approximate cost of services:
$3,000.00
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10/10

The timer on my gas dryer was no longer functioning as required. The guy who services my furnace annually, whom I trust, referred me to Chris, who was able to determine what needed to be done from a photo and a description of the problem. Chris came by, removed the timer, took it away and repaired it, and then returned to re-install it. Chris was on time and on budget with this repair job, and I will gladly call him again if I need any appliances repaired in the future.

Approximate cost of services:
$200.00
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10/10

Both my neigbour and I had wasps in and around our front porches, as they had made nests in cracks in the mortar between the bricks at the front of our homes... I noticed that a few wasps got through to my basement. The wasp spray that I got at the store was ineffective, so it was time for professional help. Ahvid (I believe) from Orkin came by and assessed both wasp sites, and decided to only charge me, but not my neighbour, as the likelihood of success for my neighbour was low, based on the location of the wasp nest on his front porch. Ahvid applied a pesticide spray and powder, and the wasps were gone in a few hours! Ahvid also treated the site on my neighbour's home without charge. Ahvid was very knowledgeable, advising me that all the wasps would be gone in a few weeks once the temperature falls, and that I should then fill in any cracks with caulking, as the wasps cannot eat through it. I appreciate Ahvid's honesty, knowledge and effectiveness in dealing with my wasp issue.

Approximate cost of services:
$141.25
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10/10

A few Saturdays ago, the bathtub in our only full bathroom was suddenly clogged. As we have nowhere else to shower, we needed it unplugged ASAP. I called a few places that I found on Homestars and referred by friends, but Brothers Plumbing was the only place that could come by the next morning. Tony snaked the bath drain and fixed the issue promptly. While Tony was in our home, I asked him to have a look at our kitchen faucet, which is a few years old and was starting to leak slightly... Tony advised us that it would better and cheaper to simply replace the faucet, which we have now done. With respect to the price for the work done, while it seems expensive, I realize that I do not have the tools and skills to do what some may consider a simple job. We needed this urgent matter to be resolved quickly and effectively, and Brothers Plumbing and Tony did so.

Approximate cost of services:
$366.68
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Company Response

Thank you for your review. Our servicemen are trained in all type of faucet repairs, but sometimes it is a better option to install a new faucet rather than fix an old faucet.

10/10

Glen did some work for me at the end of last winter, so this review is a little overdue... Another contractor installed a hood range in my kitchen, but whenever the fan was turned on, fine particles came down from it onto the stove, which made the fan un-useable. Glen patiently took a look, identified and fixed the problem. The other major job was replacing a broken door jamb. Glen also completed some minor jobs around the house. I was teased by co-workers at having to hire a handyman, but as Glen says, "We're all good at something." Although I initially thought that Glen's pricing was a little on the expensive side, as a homeowner I have come to realize that you often get what you pay for. I would gladly use Glen's services again!

Approximate cost of services:
$700.00
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10/10

Last summer, FG took down my old backyard fence and installed a new cedar one. The service was great throughout. After the new fence was put up, I noticed a few issues, which I brought to FG's attention, all of which were quickly made right. One point that was not obvious to me at the start was that FG contracts out jobs. However, it does not matter who does the work, as long as it is done properly, and FG stands behind the workmanship of its trades and has quality control in place to ensure that the work meets its standards.

Approximate cost of services:
$4,000.00
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Company Response

Thank you Anthony, it was a pleasure working with you!
Hope you have a great summer and enjoy your new fence.

10/10

I needed the windows of my home cleaned, as well as some mesh window screens replaced, but it was proving difficult to find one company to do both jobs. James came by a provided a reasonable quote and was also present when his 2-man crew completed the work. Both jobs were well done, and I have arranged for the company to clean the eavestroughs of my home and my neighbour's home. Update - December 2015: I arranged for JEM to return to clean the eaves of my home as well as the homes of 2 of my neighbours. Another great job and 3 satisfied customers that will calling again for service next year.

Approximate cost of services:
$0.00
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10/10

A neighbouring homeowner hired this company to remove a large, old tree in their backyard after it was condemned by the City. This was a difficult job due to the tree's size combined with it being in a small backyard. Aaron and his crew worked like a well-oiled machine to systematically take the tree down. They were diligent and mindful of the surrounding homes. Very impressive work! I asked them to grind two stumps in my backyard, which they did a few days later.

Approximate cost of services:
$200.00
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Company Response

Super! Much appreciated Anthony.