Around this time last year, I bought a couch (with a chaise) from this company. I specifically went to the Downtown/City-Size location because I live in a small house and therefore need a couch that comes apart, to make it easy to get into and out of my basement. I am happy with the couch itself, but it was quite a negative service experience... Firstly, it is incredible that in 2014-2015, this large company, which has 5 GTA locations, provides hand-written invoices! This was an issue because the salesperson forgot to include the tax in the calculation of the total price stated on my invoice, a manual error that was only noticed and brought to my attention by way of a phone message that was left for me 2 weeks later. I could have insisted on the price on the invoice... Secondly, even though I was careful to request at the time of sale for the couch to be delivered unassembled, it was not... The delivery guys, who seemed to be tired as it was the end of their day, tried in vain to get it down to my basement. They then began to disassemble it in my dirty driveway on a snowy February evening. I asked them to stop, take the couch back to the factory, get it disassembled there, and then re-delivered the following week. I did not look for reviews of this business before my purchase, as I could not imagine that such an established company would operate so poorly... Clearly, my experience is not unique. I am not sure if I would buy from this business again, as for me the service provided is as important as the end product.
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