Reviews

10/10

We were referred to this company from another contractor that we dealt with. We called Omar at @DoorSmithToronto early in 2022. He came over right away and gave us a quote. We signed the contract with his company in July and the garage door was installed less than a month later in Late August. With everyone complaining these days about supply chain and coronavirus delays, it was nice for a change, to have someone deliver on time. The workmanship of the installation was very professional and fast done in one Saturday afternoon. The quality of the door speaks for itself. We went with a door from CHI, which is a superior door that is often installed for custom built homes. Omar fulfilled his word at a very fair price. We are pleased - Brampton. The attached picture covers our home address but we are glad to act as a reference for Omar.

Approximate cost of services:
$7,000.00
Was this review helpful?
Company Response

Thank you very much for an awesome review Tony! We so glad to hear you were pleased with our full service and the door!

7/10

I was somewhat disappointed with M & M Professional Window Cleaners. I had to call them back after they came because the windows weren’t clean enough. Other than that they were okay, and I would maybe use them again. But to be honest, their prices seemed a little high to me.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Hi Tony,

Thanks for taking the time to leave a review and give us a 7 out of 10 rating.

I'm sorry you were disappointed with our window cleaning. To be honest we were disappointed that there was a few windows that were not fully cleaned.

We came back within 2 days to fix several windows that weren't done to our standards.

We apologize, it is rare for us to have call backs on our work but occasionally we mess up like everyone. In those rare cases we try to come back within a few days to do any touchups or mistakes.

The problem with your house is that for some reason many of the windows have hard water stains on them. That is stains caused by runoff from metal or concrete or hard water stains from someone hosing their windows, or having a pool nearby or having a sprinkler system that also wets the windows regularly.

The calcium in the tap water eventually coats the glass with hard water stains. white or blue stains that make the windows look dirty.

Many of your windows have hard water stains. We tried removing it with some success with steel wool and a scraper.

However it did not all come off, leaving some windows looking not as clean as they should.

To fully remove hard water stains is another job in and of itself. Often a chemical or a product is used with a lot of labor to remove these stains.

Your windows still have these stains and to remove it fully a hard water removal stain removal would be needed. Part of our coming back was to attempt to remove the hard water stains from several windows.

Pricing is one of those subjective things. For any good or service some people will think it is cheap, others will think it is expensive. Window cleaning is the same.

Your house is a large three story house freestanding estate home. There are many windows which took the two of us a full day to clean. The pricing was based on the large window count and the labour involved.

Many people compare our price to others who come by who do not have insurance, WSIB, pay taxes, or run a legitimate business. Those comparisons are of course false.

Why do we charge more than others? We have great reviews as attested by this Homestar page and other review pages. We have won the Readers Choice Award for 2014 as awarded by Clarington This Week. And we have been running a sucessful small business, hiring 2 people full time and have been in business since 2008. We have cleaned windows under a different name since 2002.

I again apologize for having to come back to make a few touchups, but I'm glad we were able to fix it within 2 days.

Thanks for leaving the review. I hope we are able to clean your home again in the future.

Thanks Tony

Mike