I had Cherry and Clark do all our roofs, flashing, eaves and soffits back in 2015 because they came recommended and had warranties for both the roof and workmanship. Since then we had water enter our house 4 times, last year it rained on the main floor through the pot lights and flooded the entire kitchen, this year it rained again through a pot light. They came out last year to inspect the flat roof that was suspected of leaking and said everything was great and it wasn't the roof that was the problem but the heat escaping from a bathroom near the problem area. However, the insurance company has denied our claim for interior damage citing poor workmanship by the roofer as they allowed for part of the roof to drain over the side of the wall. This week once again it has rained inside my house so I have hired an independent roof inspector who said he would rip off the flat roofs ASAP as the material that was used is not supposed to be used if a deck is to be built on top, that they cut corners, didn't flash it properly and water has come under the membrane and now there was ice damage on top of everything else. I have contacted the "warranty" department once again, they are coming to take a look again. But as it stands I have 50,000 worth of interior damage and who knows what's happening inside the walls since it seems like this was probably an issue from the start...
UPDATE - Aug 1st, 2019: Bill and his crew from (Cherry & Clark) showed up today and have finally taken the time to diagnose the problems. Because of Bill's work, I am returning two stars. I will have to wait for the next rain to see if he was right and I hope that he is.
I am also returning 4 more stars because it was discovered that one of the roofs was tampered with by the neighbor, and an additional issue was due to poor door installation. I wish this was the way this issue was handled from the start instead of getting the run around for a year.
There are still some outstanding issues with flashing and possibly the peaked roof, along with the fact that the roof was allowed to drain onto the wall but at least there is progress now. As more work is completed I will happily return more stars.