Reviews

7/10

CAREFUL! Consider these points before renting!... Staff friendly, punctual, professional. Loved the idea of reduce/reuse and donations to frog habitat (yeah) and boxes stack well. Downsides: they have sharp edges. Placing them in top of wood furniture (as the movers did) and turning them on hardwood floors (as staff did when picking them up afterward) left deep scratches in my furniture and floor. Second: I don't suggest renting them unless you are ready to unpack them in a hurry. If you have renovations/painting going on, suddenly there is a big pressure to unpack them. If I'd used cardboard, I could have unpacked them at my leisure. Personally, I would not rent FrogBox again for these reasons.

Approximate cost of services:
$200.00
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Company Response

Thank you Christine, We really appreciate the feedback. My apologies that you felt rushed, we do have reduced rates for extra time - 1br bundle is $20 a week after the first week. Please contact us 877-376-4269 about your floors, we'd like to offer some help.
Thank you!

7/10

Disappointed that over 50% of my furniture was damaged. Leather chairs all ruined, movers jamming couch into elevator without the provided cover and legs bending. Placed plastic bins on top of wood furniture. Slow and cost me extra move-in charges. I have moved myself twice and did not damage anything! So disappointing to hire what I thought were professionals and have this result.

Approximate cost of services:
$1,200.00
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Company Response

Thank you for taking the time to communicate with us why our moving services did not meet your expectations. We have every desire to address your concerns and provide the best solution available to resolve your issue.

Our Customer Service Manager will be in contact with you to make our best attempt in regaining your confidence in the moving services we provide. Please accept our sincerest apology for any trouble or inconvenience we have caused for you.