Purchased a custom glass door for a shower, the estimater arrived quickly, the door was delivered and installed ahead of schedule, the installation guys were on time, efficient and helpful. I was a little concerned as it was mounted onto a granite frame, but no issues for these professsionals. Overall, great people to deal with.
Upon moving into our house we had to supply lighting and bath fixtures throughout the new build. Great products, and great service as the accommodated our changes and returns without a discussion. Their pricing on identical products was also well below the competition.
We purchased the dishwasher, via Caplan's due to their reputation, the sales experience went well. However, when Miele called to confirm delivery for the next morning, we asked about installation, they promptly told us that would be an additional $290 - a fact the sales man failed to tell us. The salesman also "forgot" to tell us that we would have to arrange for and schedule installation separately. The end result is the dishwasher was sitting in our kitchen with no one to install it - the delivery men told us this happens all the time as the salespeople do not understand the Miele system (apparently not just Caplan's), but as a leading retailer, I expected more. I ended up installing myself, as leaving it in the kitchen for an extended period was not an option. When I called Caplan's for an explanation of this misunderstanding, they seemed indifferent, at best.
Scheduling was VERY easy, they arrived on time, called a head to warn us when they would arrive - an A plus on this part. When they arrived, they tried to "oversell" the issue, by stating we likly had frozen pipes, would have to replace to ouside faucet etc. I was unimpressed by this. The actual work was a professional job, the plumbing was clean and neat. But the scare tactic left me unimpressed.
Had a door that needed to be re-sprung, the arrived on time and finshed a head of schedule. Response time was exceptional. No extra charges. very easy folks to deal with on all fronts.
Gas Fireplace cleaning / lighting
Needed to have the pilot light on our fireplace, which had been off for years, started. Service man arrived on time, was professional and personable. Explained it was only dirty, cleaned it throughly and cleaned up after himself and even cleaned our other fireplace which could be started to avoid the same issue. I highly recomend them.
